Flinthills Services, Inc. COVID-19 Updates

MAY 1, 2020 UPDATE

Flinthills Services, Inc. is extending the closure of our day programs closed through June 1 in accordance the Plan to Reopen Kansas issued by Governor Kelly on Thursday, April 30, 2020. In this plan, specific phases of reopening Kansas communities and business are outlined. After careful review of the plan, we have determined that is it in the best interest of our clients’ health that we refrain from bringing clients back to our day programs until Phase 3 of the plan is enacted. Phase 3 will to into effect no sooner than June 1, 2020. It is at this point that the state will deem it safe for high risk individuals to come into community settings, while still avoid socializing in person with groups of more than 90 individuals in both indoor and outdoor settings, especially in circumstances that do not allow for a physical distance of 6 feet or more between individuals or groups with only infrequent or incidental moments of closer proximity.

We will also continue observe a “no visitors” policy with the exception of essential medical personnel or immediate family members granted a compassionate care exception for clients receiving hospice care. An exposure questionnaire, temperature check, and use of PPE are required for these individuals.

In addition to the governor’s guidance, we have also considered that while not all of our clients fall into a “high-risk” category, it would be difficult for many clients to maintain social distancing, adequate hand washing, wearing face masks, and other precautionary measures that are recommended to lower the risk. These realities further reinforce our decision to delay opening day services until Phase 3 of the state’s plan is in place.

Thank you for your patience and understanding. We know this has been a challenging time for you all. If you need additional assistance caring for your loved one while day services are closed, please contact your case manager or MCO care coordinator.

To read the plan issued by Governor Kelly, please click here.

Flinthills Services takes the COVID-19 outbreak very seriously and are doing all we can to protect our clients and our employees. Since we provide essential services, we have had to modify our operations to reduce the risk exposure or spread of COVID-19. The following measures remain in place at until further notice.

  • No day services are held at the El Dorado and Andover centers, effective March 16.  
  • All clients living in our residential settings have observed “stay-at-home” practices since March 16. Clients enrolled in day services who live at home or at another agency have been asked to stay home.
  • Client outings have been suspended and visitors to our facilities are not allowed. No visitors’ signs are posted on all doors.  Deliveries are to be left outside buildings.
  • Families that have chosen to take their loved one home for the time being are being asked to keep them home for at least two weeks, and possibly longer.
  • Employees that exhibit symptoms or at considered at risk according to KDHE guidelines are not allowed to come to work and must provide documentation from their healthcare provider regarding their condition and guidance regarding their need to quarantine.
  • All sites are on a twice a day cleaning schedule which involves wiping down all commonly accessed services with disinfectant solution. Additionally, all sites are fogged with a disinfectant solution designed for congregate settings such as cruise ships and airplanes.
  • Good handwashing is emphasized at all sites for employees and clients. The lyrics to several songs are posted at all sinks, as a reminder to wash hands for at least 20 seconds.
  • All clients are being monitored closely for symptoms such as fever, shortness of breath, and fatigue. Should a client exhibit these symptoms, our nursing department contact the client’s physician immediately.
  • We are working closely with our health care providers and pharmacy to ensure we maintain all medications for our clients, including insulin, breathing treatments, etc.
  • Grocery shopping is limited to management staff only to ensure all sites have plenty of nutritious food. Due to fluctuating inventories at local stores, we are also ordering food from Sysco, our bulk good supplier.
  • We continue to follow our policies on infection control, including universal precautions. PPE is available at all sites.
  • Should be need to isolate clients or collapse settings due to staff shortages, we have provisions already established in our emergency preparedness plans to either shelter in place or relocate clients to other group homes or the Life Enrichment Center in order to continue to safely support them.
  • We are in close communication with Kansas Dept. on Aging and Disability Services and Kansas Dept on Health and Environment regarding exceptions to our funding and service delivery models in order to meet the needs of our clients in this ever-changing environment.
Flinthills Services Info on COVID-19